The distinct line between raw data and useful information is knowledge base management. We take this traditional concept of management and further refine it into practice of Knowledge Management Methodology (KM2). In refining the contact related processes and performances, we take the holistic approach and review from various angles on the product or services at hand, and investigate into the possible performance gap and its root analysis, and lastly refine the knowledge content and flow. Contagio applies the best management practices and methodologies to the new or legacy knowledge contents, and obtain the maximum effectiveness of information and return.
The followings are the major scopes we perform in Knowledge Management Methodology (KM2):
- Knowledge Base Planning
- Strategic planning, redefining process and requirement (refining data collection).
- Knowledge Base Information Management
- Document management
- Record management
- Content management
- Knowledge Base Process Management
- Incident Analysis / Problem Analysis
- Change Management
- Release Management
- Knowledge Base System Integration
- Extranet Integration
- Portal Development and integration
